vi.) Highlight the benefits of Global Distribution Systems (GDS) Integration for Travel Agencies. (4 Marks) vii.) Outline the Roles and Responsibilities within a Travel Agency. (4 Marks) SECTION B (30 Marks) Question Two. The Organizational structure of a travel agency typically varies depending on its size,scope and services offered. Discuss . (10 Marks) Question Three. To set up a travel agency,you need to comply with various legal requirements and obtain necessary licenses depending on the jurisdiction in which you operate Illustrate the general steps to consider while at that. (10 Marks) Question Four. Travel Agencies use marketing strategies to promote their services, attract customers and build long term relationships Discuss (10 Marks) Question Five. Examine the role of staff training in ensuring consistent , high- quality customer service in a Travel agency. (10 Marks)

Question

vi.) Highlight the benefits of Global Distribution Systems (GDS) Integration for Travel Agencies. (4 Marks) vii.) Outline the Roles and Responsibilities within a Travel Agency. (4 Marks) SECTION B (30 Marks) Question Two. The Organizational structure of a travel agency typically varies depending on its size,scope and services offered. Discuss . (10 Marks) Question Three. To set up a travel agency,you need to comply with various legal requirements and obtain necessary licenses depending on the jurisdiction in which you operate Illustrate the general steps to consider while at that. (10 Marks) Question Four. Travel Agencies use marketing strategies to promote their services, attract customers and build long term relationships Discuss (10 Marks) Question Five. Examine the role of staff training in ensuring consistent , high- quality customer service in a Travel agency. (10 Marks)

Answer 1

vi.) The benefits of Global Distribution Systems (GDS) for travel agencies include:1. **Access to a Wide Range of Travel Options:** GDS provides travel agencies with access to a vast inventory of flights, hotels, car rentals, and other travel-related products from multiple suppliers, enabling them to offer a wider range of options to their customers.2. **Real-time Availability and Pricing:** GDS allows travel agencies to access real-time availability and pricing information, enabling them to make informed decisions and provide accurate quotes to their customers.3. **Efficient Reservation and Booking Processes:** GDS streamlines the reservation and booking processes, allowing travel agencies to quickly and efficiently book travel arrangements for their customers.4. **Enhanced Customer Service:** By providing access to comprehensive travel information and enabling quick booking, GDS helps travel agencies deliver better customer service and meet the diverse needs of their clients.vii.) The roles and responsibilities within a travel agency typically include:1. **Travel Agents:** Travel agents are the primary point of contact for customers. They assist customers in planning and booking travel arrangements, provide information on travel options, and handle customer inquiries and complaints.2. **Travel Consultants:** Travel consultants specialize in specific types of travel, such as corporate travel or luxury vacations. They provide expert advice and personalized recommendations to customers based on their travel preferences and requirements.3. **Operations Manager:** The operations manager oversees the day-to-day operations of the travel agency, ensuring that everything runs smoothly. They handle administrative tasks, manage staff schedules, and ensure compliance with industry standards and regulations.4. **Sales and Marketing Manager:** The sales and marketing manager is responsible for promoting the travel agency's services and attracting new customers. They develop and implement marketing strategies, manage advertising campaigns, and maintain relationships with suppliers and partners.5. **Financial Manager:** The financial manager oversees the financial aspects of the travel agency, including budgeting, accounting, and financial reporting. They ensure that the agency remains financially healthy and make recommendations for cost-saving measures.6. **Customer Service Manager:** The customer service manager is responsible for ensuring that customers have a positive experience with the travel agency. They handle customer complaints, resolve issues, and implement strategies to improve customer satisfaction.These roles and responsibilities may vary depending on the size and scope of the travel agency, but they generally encompass the key functions necessary for the successful operation of a travel agency.

Вопрос

Решения

Ответ