(c) Explain a range of IT/ICT tools that can be applied in managing suppliers to improve the performance of supply chain. [10 marks]

## Step 1<br />The question asks us to explain a range of IT/ICT tools that can be applied in managing suppliers to improve the performance of the supply chain. This involves understanding the role of technology in supply chain management and identifying specific tools that can enhance supplier management.<br /><br />## Step 2<br />The first tool is Enterprise Resource Planning (ERP) systems. These systems integrate various business processes, including supply chain management, to streamline operations and improve communication across different departments.<br /><br />## Step 3<br />The second tool is Supply Chain Management (SCM) software. This software helps in planning, controlling, and executing a range of supply chain activities, from product delivery.<br /><br />## Step 4<br />The third tool is Cloud-based platforms. These platforms provide scalable and flexible solutions for managing supplier relationships and data, allowing businesses to access necessary information from anywhere.<br /><br />## Step 5<br />The fourth tool is Data Analytics tools. These tools help in analyzing supplier performance and identifying areas for improvement, enabling data-driven decision-making.<br /><br />## Step 6<br />The fifth tool is e-Procurement tools. These tools facilitate electronic purchasing processes, improving efficiency and transparency in dealing with suppliers.<br /><br />## Step 7<br />The sixth tool is Inventory Management systems. These systems help in tracking inventory levels, reducing costs, and ensuring timely delivery from suppliers.<br /><br />## Step 8<br />The seventh tool is Quality Management tools. These tools help in monitoring and improving the quality of products and services provided by suppliers.<br /><br />## Step 9<br />The eighth tool is Risk Management tools. help in identifying and mitigating risks associated with suppliers, ensuring a stable supply chain.<br /><br />## Step 10<br />The ninth tool is Collaborative Planning tools. These tools enable better communication and coordination with suppliers, leading to improved supply chain efficiency.<br /><br />## Step 11<br />The tenth tool is Artificial Intelligence (AI) and Machine Learning. These technologies can predict supplier behavior, optimize supply chain processes, and improve overall performance.