Define the following terms(2marks) a) Upward communication b) Downward communication . With an aid of a diagram , explain the c

a) Upward communication refers to the flow of information from lower levels of an organization to higher levels. It involves employees providing feedback, suggestions, or concerns to their superiors or management. This type of communication helps management understand the needs and perspectives of their subordinates and make informed decisions.<br /><br />b) Downward communication, on the other hand, is the flow of information from higher levels of an organization to lower levels. It involves management conveying instructions, policies, goals, or performance expectations to their subordinates. This type of communication ensures that employees are aware of the organization's objectives and their roles in achieving them.<br /><br />Diagram:<br />```<br />Management<br /> ↓<br /> ↓<br /> ↓<br />Employees<br />```